Refund policy

Bliss Link Return & Refund Policy

AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

If a product is faulty, unsafe, not of acceptable quality, not fit for its intended purpose, or significantly different from its description, you may be entitled to a remedy. The available remedy will depend on the circumstances and whether the issue is a major or minor failure.

CHANGE OF MIND AND HYGIENE
Because press-on nails and adhesives are personal-use beauty products, we do not accept returns or exchanges for:
• Change of mind
• Selecting the wrong size
• Preferring a different style or colour
• Products that have been worn, applied, opened or used

Please review the product description and Size Guide carefully before ordering. This change-of-mind policy does not affect your rights under the Australian Consumer Law.

DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, ideally within 7 days of delivery.

Email: blisslinkbl@gmail.com

Please include:
• Your order number
• Clear photos or video showing the issue
• A brief description of the problem

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair, refund or another suitable remedy.

APPROVED RETURNS
Please contact us before returning any product. We will provide return instructions and the correct return address where a return is required.

Products should be kept in their original packaging where reasonably possible. Where required under the Australian Consumer Law, Bliss Link will cover reasonable return shipping costs.

INCORRECT ADDRESS AND DELIVERY ISSUES
Please check your delivery details carefully before completing checkout. Customers may be responsible for costs caused by an incorrect or incomplete address supplied with the order.

For delayed, missing or incorrectly marked parcels, contact us at blisslinkbl@gmail.com so we can assist with the carrier investigation.

REFUND PROCESSING
Approved refunds will be returned to the original payment method. Please allow up to 14 business days after approval for the refund to appear, depending on your bank or payment provider.

CONTACT
For return or refund enquiries, email blisslinkbl@gmail.com.